- What is included in the weekly budget?
During the setup process you are asked to enter your desired weekly budget. The weekly budget contains both the media cost (paid to Facebook by adaplo) and our service fee. You will not be charged for transaction fees, as we include these in our service fee.
- When will you be billed?
adaplo will charge you for first time when your ads start showing to potential customers. The charge will be for the first 7 days based on the weekly budget you have set during the setup process. Following the initial spend, we will charge you every 7 days for the subsequent period.
- Can I see my account balance?
Yes, you can always see your account balance. Just go to Settings -> Billing history and you can find everything that has happened on your account in terms of charges in chronological order.
- Where can I find the invoices?
Go to Settings -> Invoices and you will find all the invoices. All our invoices are for full calendar months.
- What is the refund policy?
You can ask us to refund your current balance at any time. In order to do this, you have to stop your Campaign by uninstalling the Shopify app and then send us a message at email@example.com asking for a refund. We will refund you the remaining balance in full.